Privacy Policy

Information we collect

When you place an order, request delivery pricing or ask for an availability update, we may collect your name, phone number, delivery location, order details and any notes you choose to provide.

For manual M-Pesa verification, we may collect the transaction confirmation code you submit. We do not ask for or store your M-Pesa PIN.

Shopping and analytics data

The site stores cart, wishlist and recently viewed information in your browser so those shopping features can work.

Optional first-party anonymous analytics help us understand product views, searches, cart activity, checkout use, WhatsApp clicks and placed orders. Analytics only runs after you choose Allow analytics, and it does not include customer names or phone numbers.

How we use information

• To process, verify and fulfil customer orders.
• To calculate or confirm delivery arrangements.
• To respond to product and availability enquiries.
• To prevent duplicate requests, troubleshoot the website and understand shopping performance.

Service providers

The website uses service providers for hosting, database storage and communications. Information is shared only as needed to operate the store, fulfil orders or communicate with you.

If you choose to continue a conversation on WhatsApp or make a payment through M-Pesa/Equity, those services process information under their own terms and privacy practices.

Retention and your choices

Order and payment-verification records may be retained for operational, accounting, dispute-resolution and legal purposes. Availability requests can be closed once they are no longer needed.

You may contact Sancity Mall KE to ask for correction or deletion of personal information where applicable, subject to records that must be retained for legitimate business or legal reasons.

Contact

For privacy questions, contact Sancity Mall KE at Sancitymallke@gmail.com or through the store WhatsApp contact shown on this website.